ClubGG is a free poker client that only offers poker gameplay with play money that doesn’t have any monetary value and is not affiliated with, sponsoring, or endorsing this promotional activity.
What the published RNG report supports
The official RNG page attributes testing to BMM Testlabs. Its displayed report identifies NSUS.1002.01, the product “Online Game RNG,” evaluation on 5–15 October 2020 and issue on 22 October 2020.
That gives the claim a product, scope and date. It does not certify every current software version, Club administrator, Union, table setting or player. Deep Poker has not independently validated the report with its issuer or performed a technical RNG audit.
An unlikely run of cards is not, by itself, evidence of manipulation. Equally, a historical report should not be used to dismiss a specific, documented software concern without examining it.
Separate four layers of evidence
On narrow screens, scroll horizontally. Keyboard: focus the table region and use the arrow keys.
| Layer | Question | Evidence needed |
|---|---|---|
| RNG | How were cards generated in the evaluated product? | Report issuer, version or product, test scope and date. |
| Account controls | Which checks or restrictions applied? | Current documentation, enabled settings and their limitations. |
| Club and Union enforcement | Who reviews conduct and applies an action? | The relevant policy, responsible administrator and recorded process. |
| Specific incident | What happened in this case? | Hand and table identifiers, timestamps, observations and any case-specific response. |
A configurable control is not a guarantee
The official Access Control guide describes optional Ring Game restrictions based on IP, GPS and device information. Location-based checks depend on location sharing. Their presence in documentation does not show which settings were enabled in a particular Club.
The administration guide describes platform account checks but says ClubGG does not intervene in internal Club disputes or collusion. Do not interpret a support category or an RNG report as a promise to resolve those matters.
Ask a precise question: which setting, which game, which date and which responsible party? A visible restriction can be useful without proving that every form of coordination is detected.
Recognize the question without accusing a person
These are general poker integrity risks, not findings against any named account, Club or Union. Record conduct rather than guessing motive.
Collusion and soft play
Players may coordinate decisions or avoid competing normally. Repeated patterns and hand histories can help an investigation; a public guide cannot determine guilt.
Chip dumping
A player may intentionally lose play-money chips to another account. One unusual hand is not proof: context across hands matters.
Bots and prohibited assistance
Automated play or assistance prohibited by the applicable rules can create an unfair advantage. A fast decision or repeated sizing alone does not identify a bot.
Multi-accounting
One person using multiple accounts can undermine table integrity. A shared address or device signal still needs context; it does not establish who was playing.
Ghosting
Another person may advise or play during a session. Suspicion is not a finding; specific evidence and the applicable rules are needed.
Seat and table coordination
Coordinated seating or targeting can affect a game without changing the RNG. Table conduct and card generation are different questions.
Build a useful record, then choose the right route
Capture the context
Note date, time and time zone, the Club/table or event, and relevant hand identifiers. For an app problem, add the app version, device type, exact error and steps that produced it.
Separate observation from interpretation
Write what happened before stating what you suspect. Preserve full hand context, including contrary examples. Avoid presenting a selected screenshot as proof of a pattern.
Keep originals; minimize what you share
Keep original records privately. In a copy for support, redact unrelated names and personal details without changing the relevant events. Never send a password, recovery code or wallet secret.
Address the responsible party
Take internal Club membership or conduct questions to its administration. For ClubGG account or software issues, use the official Help Centre. For a mistake in this article, contact Deep Poker. None of these routes guarantees a response, ban, recovery or resolution time.
If the concern involves the administrator, preserve the record and avoid further exposure while you assess appropriate independent help. Do not assume another Agent or this website can compel an outcome. Our dispute-documentation guide explains how to separate facts from requested remedies.
Sources and review limits
The linked public RNG and administration sources were checked on 24 September 2026. This is not a live-account test, a Club audit or an assessment of a named incident.
The published terms dated 17 June 2026 expressly identify WSOP+ Basic/Premium Memberships. Do not transfer every membership clause to a different private-Club context without checking the applicable terms. This guide does not determine legal eligibility.
For related questions, read the product guide, Agent-role explanation and Club ID checks.
Frequently Asked Questions
Does ClubGG publish RNG evidence?
Its RNG page displays BMM report NSUS.1002.01, issued 22 October 2020. This is a dated report about an evaluated RNG, not a current certification of every Club or client version.
Does the RNG statement prove every Club is safe?
No. Card generation does not establish administrator identity, player conduct, enforcement effectiveness, Agent reliability or the safety of an outside arrangement.
What controls does ClubGG document?
Its Access Control guide describes configurable restrictions. Check their scope and settings; a listed feature is not evidence that it was enabled or effective in a particular game.
Can Deep Poker certify that a Club is fair?
No. We can explain published evidence and correct our own guide. We cannot certify a Club, investigate private account data or promise an enforcement outcome.
What should a useful integrity report include?
Describe what you observed, when and where it happened, and the relevant hand or table identifiers. Keep originals, distinguish facts from suspicions, and send only necessary records to the party responsible for that issue.